How to Claim

How to Make a Claim

Follow these 4 simple steps to submit a claim. The process differs slightly depending on whether your treatment is in-patient (direct payment to the hospital) or out-patient (reimbursement to you).

In-Patient
Direct Payment
Out-Patient
Reimbursement
1
Get your
treatment
💉
Inform Regency's friendly team of your situation. You can do this yourself or someone can do this on your behalf. Regency will then contact your chosen hospital.
Receive your treatment at your chosen medical facility.
2
Gather your
documents
🗂️
Gather together all your medical reports, admission notes and any other information or documents that relate to your case.
Gather any medical reports, admission notes, receipts, invoices and letters associated with your case. If those documents don't show the medical diagnosis, your doctor must also complete part 3 of the claims form.
3
Complete
claims form
📝
Complete and sign the claims form, ensuring the attending doctor completes their section too.
Complete and sign the claims form. Giving us as much information as possible helps us to quickly understand the situation and assess your claim.
4
Email us
✉️
Email your completed claims form along with any medical reports and relevant documents to Regency's team. You can do this yourself or someone can email them on your behalf.
Email your completed claims form along with any medical reports and relevant documents to Regency's team.
📄

Download the Claims Form

Print, complete and sign the official Regency for Expats Health Claims Form, then email it to Regency's team along with your supporting documents.

Download PDF →
Important: All claims are subject to assessment in accordance with policy terms and conditions. Any indication as to eligibility given before such an assessment is issued subject to the final claim assessment.
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